CloseKaro

Privacy Policy

What we collect when you use CloseKaro, why we collect it, who processes it, and the rights you have over it.

Last updated

Who we are

CloseKaro (“CloseKaro”, “we”, “us”) is operated by [Registered legal entity name], [Registered office address, India]. For personal data processed to provide our service we act as a Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”). Where a business customer sets up a workspace for its team, that customer decides whose data enters the workspace, and we process it on the customer’s instructions.

What data do we collect?

  • Account data: name, work email, company, role and login details.
  • Offer and business data: the website URL you submit and the offer, pricing, objection and funnel information we extract from it or you add.
  • Practice-call data: voice audio from roleplay calls with AI buyers, the resulting transcripts, skill scores and coaching feedback.
  • Usage data: pages visited, features used, device and browser information, collected with cookies and Google Analytics.
  • Billing and support data: plan, invoices and your messages to us.

How do we use it?

We use personal data to run the service (build AI buyers, host practice calls, score them and show results to you and your managers), to secure and improve CloseKaro, to bill and support you, and to send service and — where you have agreed — product emails. Your offer data and call transcripts are kept within your workspace. They are not shared with other customers and are not used to build buyers for anyone else.

Who processes it for us?

We use carefully chosen service providers (processors) under contract, only for the purposes above:

  • Hosting and infrastructure — Railway; database, authentication and file storage — Supabase.
  • Real-time voice transport — Daily; speech-to-text and text-to-speech — Deepgram and Sarvam AI.
  • AI language models that power buyers and scoring — OpenAI, Anthropic and Groq.
  • Transactional email — Resend; website analytics — Google Analytics.

Some providers process data outside India. Where they do, we rely on contractual safeguards and transfer data only to countries not restricted under the DPDP Act.

How long do we keep it?

We keep account and workspace data while your account is active. Practice-call audio and transcripts are kept for as long as your workspace needs them for coaching history, and are deleted when you delete them or close your account, except where the law requires us to keep records for longer.

How do we protect it?

Data is encrypted in transit and at rest, access is limited by role (practice calls are visible only to the rep and their managers), and our team’s access to production data is restricted and logged.

What are your rights?

Under the DPDP Act you may ask to access a summary of your personal data, correct or complete it, erase it, withdraw consent, and nominate someone to exercise these rights for you. You can also raise a grievance with us, and then with the Data Protection Board of India. Email anamitra@closekaro.com and we will respond within the time the law requires.

Cookies

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Grievance Officer

[Grievance Officer name], [Registered legal entity name], [Registered office address, India]. Email: anamitra@closekaro.com.

Changes to this policy

We will post any change on this page and update the date above. If a change materially affects how we use your data, we will tell you by email or in the app first.